Refund Policy

Effective Date: 15 July 2025

Due to the handmade nature of our candles, all sales are generally final. However, we want you to love your purchase — and we’ll make it right if something isn’t.

Damaged or Incorrect Orders

If your candle arrives damaged or we made a mistake, please contact us within 7 days of delivery.

To request a replacement or refund:

Email us at [wicksofhonor@gmail.com]
Include your order number, a brief description, and clear photos of the issue

We’ll either send a replacement or issue a full refund (your choice).

Returns & Exchanges

We do not accept returns or exchanges for reasons such as:

Scent preference
Used candles
General dissatisfaction with handmade variations

We strongly encourage reading our scent descriptions or messaging us with questions before purchasing.

Cancellations

If you need to cancel an order, please contact us within 24 hours of purchase. After that, your order may already be in production or shipped.

Still Need Help?

Email us at 📧 [wicksofhonor@gmail.com) and we’ll get back to you within 1–2 business days.